Our 90-Day Guarantee & Returns

Try Nuquelle for 90 nights. Love it, or your money back.

We want you to feel the difference in your neck, not just read about it. Use your Nuquelle every day for up to 90 days. If you're not happy, we'll refund you in full.

How to get a refund

  1. Email support@nuquelle.com within 90 days of delivery with your order number.
  2. We'll reply within 1 business day with your return instructions.
  3. Once your return is on its way (a tracking number is enough), we refund you to your original payment method.

Arrived damaged or not working?

Send us a photo or short video and we'll send a free replacement or refund you. No need to return it.

Warranty

Every Nuquelle pillow comes with a 1-year warranty against defects. If it stops working, we replace it.

The small print, in plain English

  • One refund per customer per product.
  • Return shipping: if the product is faulty or damaged, it's on us. If you simply changed your mind, you cover the return postage.
  • Refunds usually show on your statement within 5–10 business days after we process them.

No hidden subscriptions, no surprise charges, ever.